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Because of the growing complexity of the insurance business, we feel that we can no longer assume that patients fully understand the relationship between the insurance company, the physician, and themselves. In an effort to clarify this relationship, we have established a set of guidelines regarding financial responsibility and office policies.
When you call for an appointment, please tell the receptionist the reason for your visit. If you have a managed care insurance plan, it is your responsibility to obtain a valid referral. You may have to reschedule the appointment if the referral is not in place at the time of visit.
Please update us with your address, phone numbers (home/cell), email address or health insurance. Please have your insurance card with you at time of visit.
We suggest you arrive 15 minutes prior to your first visit to allow yourself time to check-in.
Please keep in mind that appointments are time-slots reserved specifically for you. We require a 24-hour advance notice if you are unable to keep your scheduled appointment. As a courtesy, we offer appointment reminder calls which will allow you to cancel or reschedule at that time. However, it is ultimately your responsibility to keep track of your appointments whether you receive a reminder call or not.
We appreciate at least a 24- hour notice of cancellation should you be unable to keep your spa appointment. We do charge for appointments not kept.
A valid copy of your Insurance Card is required at the time of your office visit. We also need the social security number of the guarantor so we can file the insurance claim.
Minors must be accompanied by their legal guardian during their first visit. After the first visit, a parental waiver must be signed if their guardian will not be present during future appointments.
If you are transferring your care from another physician to our practice, please have your medical records faxed to our office prior to your visit. This will prevent any confusion regarding previous treatments.
Your insurance company may deem certain procedures as not medically necessary, or cosmetic. If you and your doctor decide to continue with a procedure that falls into this category, we require payment in full at the time of service. The following are some examples:
Many times it may be necessary to obtain a tissue sample (biopsy) or perform lab tests to confirm a diagnosis or determine a course of treatment. If a biopsy or other lab work is done, there is a separate fee for processing and interpretation of the biopsy and/or lab work. This means that you will receive a separate bill from another doctor or laboratory for these tests. We will attempt to use a lab which files directly with your insurance carrier. Although the lab will file with your insurance, you are responsible for any bill you may receive from the laboratory or pathology services used. If you receive a bill from the lab, please contact the lab directly to resolve any billing concerns.
All patients who have biopsy results performed are called back within one week of the biopsy. If a patient has not heard from us within one week, please call the office and request your results. Lab results do not normally require a call back, unless a result is abnormal.
Prescriptions will be filled during business hours. Please leave a message for our medical assistants and they will return your call by the end of the following business day.
For your convenience, we accept cash, personal checks, MasterCard, Discover, Visa and CareCredit.
We will file your insurance for you if we are in your network.
A copayment is a dollar amount set by your insurance company which you are responsible for at each visit. All claims are subject to a deductible if a procedure is performed (i.e. biopsy, cryosurgery, excisions, etc.). A deductible is the amount you are obligated to pay before your insurance company starts paying for your healthcare costs. Some insurance plans may also have a coinsurance, in which you may be responsible for a percentage of healthcare costs in addition to your copay or deductible. It is your responsibility to understand your plan and any associated deductible or coinsurance. Payment will be due at time of service if your deductible has not been met or if your plan requires a coinsurance payment. You may be billed for this amount should your insurance company notify us that additional payment is due from you.
We will send you three statements regarding your balance. The second statement is considered past due. If you should receive a third statement noted “Final”, the account balance will be turned over to a collection agency if not paid within 10 days.